MarketSquare Help Center

A: At MarketSquare, we prioritize the safe delivery of your gadgets. However, if your product is lost or damaged during shipping, we have you covered. Here's what you need to know: 1. Lost Items: If your order is not delivered within the estimated delivery time, please contact our customer service team immediately. We will initiate an investigation with our shipping partner. If the item is confirmed lost, we will either refund your purchase in full or send a replacement at no additional cost to you. 2. Damaged Items: Should your product arrive damaged, please take the following steps: - Retain all packaging materials. - Photograph the damaged item and packaging. - Contact our customer service team within 48 hours of receiving your order. Our team will assist you in filing a damage report and will arrange for a replacement or a full refund, depending on your preference and availability of the product. We aim to resolve any issues as quickly and efficiently as possible, ensuring your satisfaction with every purchase from MarketSquare.

Products must be returned within 30 Days of delivery. Final Sale items are not eligible for returns.

A: At MarketSquare, we understand that returns are sometimes necessary, and we strive to make the process as seamless and efficient as possible for our customers. Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. This inspection typically takes 1-2 business days. After the inspection is complete and the return is approved, you can expect your refund to be processed within 3-5 business days. Please be aware that it may take an additional 3-7 business days for the refund to appear in your account, depending on your bank or credit card issuer. We appreciate your patience and are here to assist you with any questions you may have during this process.

A: Yes, you can cancel or edit your order on MarketSquare. To do so, you need to act promptly. If you wish to cancel or edit your order, please log into your MarketSquare account and navigate to the "My Orders" section as soon as possible. Here you will find options to either cancel or edit your existing orders. Please note that these options are only available before your order has been processed and shipped. If your order has already been shipped, unfortunately, we cannot cancel or make any changes. For further assistance, you can contact our customer support team via the "Contact Us" page on MarketSquare. Our team is ready to help you with any questions or concerns you might have regarding your order.

A: At MarketSquare, we offer a range of shipping methods to accommodate your needs. Our standard shipping option typically takes between 5-7 business days for delivery within the United Kingdom. For customers who need their gadgets faster, we also provide expedited shipping options which can deliver within 2-3 business days. International shipping is available as well, with delivery times varying based on the destination country, usually taking between 7-21 business days. We partner with reputable carriers to ensure your items arrive safely and on time. You will receive a tracking number once your order has shipped, allowing you to monitor its progress until it reaches your doorstep. Please note that shipping times may vary during peak seasons or due to unforeseen circumstances.